This Privacy Policy explains how IVORAAI TECHNOLOGIES PRIVATE LIMITED ("we", "us", "our") collects, uses and protects your personal information when you visit our website shop.ivoraai.io or place an order with us.
1. Information we collect
- Order information: your name, mobile number, email address and delivery address.
- Payment information: for online payments, card, UPI and bank details are entered directly on our payment partner's secure page. We do not see or store your full card number, CVV, UPI PIN or net banking password.
- Technical information: browser type, device and pages visited, used to keep the website working and secure.
2. How we use your information
- To process, ship and deliver your orders.
- To send order confirmations and delivery updates.
- To handle cancellations, returns, refunds and support requests.
- To prevent fraud and meet legal and tax obligations.
3. Sharing of information
We share only the information needed with courier and logistics partners (to deliver your order), payment partners (to process payments) and government authorities when required by law. We do not sell or rent your personal information to anyone.
4. Cookies and local storage
We use your browser's local storage to remember the items in your cart. You can clear it at any time from your browser settings.
5. Data security and retention
We use reasonable technical and organisational measures to protect your information. We keep order records for as long as required for accounting, tax and legal purposes.
6. Your rights
You may ask us to access, correct or delete your personal information, subject to legal record-keeping requirements, by emailing support@ivoraai.com.
7. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the updated date.
Contact us
For any questions about this policy, contact us at support@ivoraai.com or write to IVORAAI TECHNOLOGIES PRIVATE LIMITED, Office No. 101, 1/48, B.P, Baishnabghata Patuli Town, Panchasayar, Kolkata - 700094, West Bengal, India.