This policy explains how you can cancel an order and how refunds are processed for orders placed on IVORA Shop at shop.ivoraai.io.
1. Cancelling an order
- You can cancel an order before it is dispatched by emailing support@ivoraai.com with your order ID. Orders are usually dispatched within 1-2 business days.
- Once an order has been dispatched, it cannot be cancelled. You may refuse the delivery or request a return as per our Return & Exchange Policy.
- We may cancel an order if the product is out of stock or the address is not serviceable. We will inform you by email.
2. When you are eligible for a refund
- The order was cancelled before dispatch (prepaid orders).
- The product was delivered damaged, defective, with missing items, or was the wrong product, and the return request was approved.
- An online payment was deducted but the order was not placed.
3. Refund method and timeline
| Payment method | How you get your refund | Timeline |
|---|---|---|
| Online payment (UPI, card, net banking, wallet) | To the original payment method | 5-7 business days after approval |
| Cash on Delivery | To your bank account or UPI ID shared with us | 5-7 business days after approval |
Refunds are approved after the returned product is received and checked, usually within 2 business days of receipt. The time taken for the amount to appear in your account may vary depending on your bank.
4. Non-refundable cases
- Products returned without approval, or used, written in or damaged by the customer.
- Delivery charges, unless the return is because of our error (damaged, defective or wrong product).
Contact us
For any questions about this policy, contact us at support@ivoraai.com or write to IVORAAI TECHNOLOGIES PRIVATE LIMITED, Office No. 101, 1/48, B.P, Baishnabghata Patuli Town, Panchasayar, Kolkata - 700094, West Bengal, India.